Terms of Use

1. Purpose

These terms are those of Angelinsight SAS, publisher of the Lougawou site and game (legal notice: lougawou.app/en/legal-notice). They govern the creation and use of the Lougawou account, which gives access to the game, the digital role cards and the services that come with them. They complement the Privacy Policy (lougawou.app/en/privacy) and the terms of sale in force, which alone govern payments: today those of the "Support the project" page (lougawou.app/en/terms), tomorrow those of the shop once it opens.

The game is also played without an account: a person invited to a game joins with a name, creating nothing and accepting nothing. These terms do not bind that person. What concerns them is stated on their joining screen and in the Privacy Policy.

2. The account

The account is created with an e-mail address verified by code, or through Google or Apple. An account is personal: it belongs to a single person, who agrees to provide accurate information.

The first name you enter is the name you carry in games, and it is visible to the other players in that game. You may use your first name, a nickname or a pseudonym.

Creating an account is open to anyone aged 15 or over; below that age, the agreement of a holder of parental authority is required. By creating your account, you declare that you meet this condition. We ask for no proof of age and we do not verify your identity.

You keep control of access to your account: the e-mail address attached to it, and the Google or Apple account you sign in with, are its keys. If you believe someone else is accessing it, write to contact@lougawou.app: we close the sessions in progress and help you take it back.

3. Role cards and digital content

The role cards, illustrations, videos and texts of the game are protected by copyright. A card you obtain, as a gift, through a contribution or by purchase, is granted under a personal, non-exclusive, non-transferable licence, to play and to share the content the game expressly offers for sharing. It cannot be resold or transferred from one account to another, and grants no rights over the works themselves.

A code attaches to a single account, permanently. The participation record saved at payment is what proves the right acquired, independently of any code: if the code is lost, the right remains.

The cards you bring to a game. A premium role card enters a game when the person who owns it takes part in that game, the way you bring your own box to a friend's house. The host builds the game from the cards gathered that way, and each card may fall to any player. No card is played without the presence of the person who owns it, and the closing story names who brought it. This sharing lasts only as long as the game: it transfers no card and gives the other players no lasting right.

What is played without paying. The game is played without paying anything, with a set of role cards open to everyone. The other role cards are obtained as a gift, through a contribution, or by purchase once the shop opens. Which cards are open to everyone and which are premium is stated in the game and on the sales page. If a card open to everyone today were one day to become paid, that would apply only for the future: your account keeps the cards it has already obtained, and the game stays playable without paying anything.

The card we give. One role card is given with every new account. It is a gift, not a purchase: it involves no payment, and which card it is may change over time. A card already received stays yours.

4. Purchases

Prices of digital content are displayed in euros, all taxes included. Every purchase is governed by the terms of sale in force on the day of the order, which state the content purchased and its price before any payment.

Contributions. Supporting the project through the "Support the project" page is open to adults only, under the terms of that page, which alone set the date on which what you are owed is delivered to you. You have a right of withdrawal of fourteen days from payment, which you exercise without giving a reason. No waiver of that right is asked of you, whether your role cards reach you straight away or when the game goes live. If you withdraw within the period, the amount is refunded to you, and the code and the rights acquired through that contribution are cancelled. You exercise that right through the "Withdraw from the contract here" feature, available from your account and at the foot of the sales page, or by writing to contact@lougawou.app. A model withdrawal form is available at the foot of the sales page; using it is up to you.

Shop purchases. Once the shop opens and a piece of content unlocks immediately after payment, that immediate delivery will be offered only with your express consent and your express acknowledgement that you lose your right of withdrawal (article L. 221-28, 13°, of the French Consumer Code). We then send you, before the fourteen-day period expires and on a durable medium, confirmation of that consent and of that acknowledgement. Without your consent, the content is delivered at the end of the fourteen-day period.

Digital content and digital services carry the statutory guarantee of conformity (articles L. 224-25-12 et seq. of the French Consumer Code): non-conforming content or service is brought into conformity; if that is impossible, you may obtain a reduction in the price or rescission of the contract, with a refund.

Purchases made inside the mobile applications may be collected by Apple or Google: the transaction then follows the payment terms of the app store, without reducing your statutory rights towards us.

A purchase by an unemancipated minor requires the authorisation of a holder of parental authority.

5. Games

How a game runs. A host opens a game and gives a code to the players. Each of them joins with a name. A game gathers a limited number of players, admitted by the host; the room closes when the cards are dealt. Speech and voting happen in the room: the game carries neither voices nor messages between players.

The name you carry. The name you enter is visible to the other players in the game, and on the shared screen when the host opens one. Do not use another person's name, an insulting word, or anything that infringes the rights of others. The host may change or remove a name within their game.

What the game is, and what it is not. Lying, accusing, bluffing, hiding your role: that is the game itself, and it never amounts to a breach of these terms. Insults, harassment, discriminatory speech and threats are not part of it, and are not allowed, in a name as in a game.

Cheating. This is not about lying, which is allowed, but about going around the game: reading roles through the browser tools, photographing or getting another player's screen shown to you, using any technical means to obtain what the game does not show.

What we can do, and what we cannot. We are not in the room and we do not record what is said there: we cannot arbitrate the words spoken in a game. What we can do is set out in article 7, which opens a reporting route, and in article 9, which sets out the measures we take and the recourse left to you.

If you host the game. You invite only people who are present and willing to play, and you give the code only to them. You remove an insulting name or the name of an absent third party. You may remove a player from your game: that removal is an act between players, it is not a measure taken by us, and it does not open the recourse of article 9. These are your commitments; they relieve us of none of our own obligations.

What a game leaves behind. Players' names and the course of a game are erased thirty days after it ends. All that remains are usage measurements that contain no names. The Privacy Policy sets this out in detail.

6. Fair use

You agree not to disrupt the service: no unauthorised access, no abusive automated use, no attempt to circumvent the game's protections, no unlawful content or content infringing the rights of others in free fields. Conduct during a game is governed by article 5.

7. Reporting content, and reaching us

Reaching us. Our single point of contact, for you as for the authorities, is contact@lougawou.app. A person answers there: we do not handle these messages by automated tools alone. You may write to us in French or in English. Our full details are in the legal notice (lougawou.app/en/legal-notice).

Reporting content you consider unlawful. Write to contact@lougawou.app. So that we can act, state: what you are reporting and why you consider it unlawful; where it is, that is, the game code, its date and the name in question, since there is no page address; your name and e-mail address; and that, in good faith, you believe this information to be accurate and complete.

We ask for your name and address only so that we can reply to you. If what you are reporting involves a child, you may report it without giving either.

We acknowledge receipt of your report as soon as possible, then inform you of our decision and of the recourse available to you. We handle reports in a timely, diligent, non-arbitrary and objective manner, and no decision is taken without a person having examined it.

A deadline to know about. Players' names and the course of a game are erased thirty days after it ends (article 5). After that, we no longer hold what would allow us to examine a report about that game. So do report to us without waiting.

Serious offences. If we become aware of information giving rise to a suspicion that a criminal offence threatening the life or safety of a person has been, is being or is likely to be committed, we promptly inform the competent authorities.

8. Your data

Data processing is described in the Privacy Policy. Four points specific to the account and the game:

• the "news" checkbox commands the single subscription to project news, reversible at any time through the checkbox itself or the unsubscribe link in every mailing;
• the gender question is optional and serves only to assign illustrations within the game, never for communications;
• the name you carry in a game is visible only to the players of that game, and is erased thirty days after the game ends;
• a person who plays without an account has no contract with us: the processing of their name rests on our legitimate interest in running the game they joined, and they may object to it.

9. Breaches: measures and recourse

In case of breach of these terms, measures follow this order: warning, then suspension, then closure of the account, except for serious misconduct justifying an immediate measure. We apply them in a diligent, objective and proportionate manner.

Every measure is notified to you by e-mail and, except for serious misconduct, with notice allowing you to respond. The notification states: what the measure consists of, its duration and its scope; the facts it rests on, and whether it follows a report; whether automated means were used to prepare it, and which; the clause of these terms or, where applicable, the rule of law it is based on; and the recourse available to you, namely the challenge set out below, referral to the consumer mediator named in article 13, and court proceedings.

You may contest any measure by writing to contact@lougawou.app: a challenge opens a guaranteed review by a person. No suspension or closure decision is taken without a person having examined it.

These measures concern the account. The removal of a player from a game by the host is not one of them: it is an act between players, and it does not open the recourse of this article.

10. Availability of the service

The game evolves; features may appear, change or disappear. We aim for continuous availability without being able to guarantee it, and our liability is assessed under ordinary law. Should the service ever shut down permanently, the commitments of the terms of sale remain.

11. Changes to these terms

These terms may change. Every new version is dated, archived, and announced by e-mail at least thirty days before it comes into force; if you disagree, you may close your account under article 12. No change applies retroactively to a right already acquired.

12. Closing the account

You may close your account at any time by writing to contact@lougawou.app. Closure deletes your profile from our systems. It may remain for a time in our technical backups, which we do not rewrite; those backups serve only to bring the service back after an incident, and a closed profile is never restored from them. Legal proof, contributions and consents, is kept for as long as the law requires. Traces of the games you played are erased thirty days after each of them, regardless of closure.

Paid cards attach to the person, not to the existence of the account. If the account is closed, at your request or under article 9, the acquired right is preserved: it is restored on simple request to contact@lougawou.app, if need be on a new account of the same person; if restoration is impossible, the amount paid for the cards is refunded. Only serious misconduct, established under article 9, may forfeit the benefit of digital content, never the refund of unconsumed amounts where the law requires it.

13. Mediation and applicable law

These terms are governed by French law. In case of dispute, an amicable solution is sought first: contact@lougawou.app. In accordance with articles L. 612-1 et seq. of the French Consumer Code, you may freely refer the matter to the following consumer mediator: CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, online referral: www.cm2c.net. Failing amicable resolution, the French courts have jurisdiction under ordinary law.